To our valued clients:
April 30, 2020
RE: COVID-19 UPDATE; USEFUL TOOLS ON OUR WEBSITE
The COVID-19 stay at home order has likely magnified your day-to-day frustrations. It feels like your injury and need for medical treatments have been put “on hold” indefinitely. Many law firms are adopting this “on hold” policy, telling clients their only option is to suffer and wait. But when you’re injured, you’re already living with too much suffering and waiting.
That’s why I made it a priority to find ways to reduce or eliminate wait time for our clients. My staff has researched available options and compiled a list of new tools that can accelerate your access to medical care, and speed up day-to-day management of your workers’ compensation or personal injuries claims.
Speed up your access to care and claims management with these tools:
1. Telehealth appointment options: Find a list of health care providers who offer “telehealth” appointment options on our website. There you’ll find details related to eligibility for telehealth appointments and how to schedule one. Access the list directly at:
2. Video conferencing instructions: Learn how easy it is to use the video conferencing tools available for telehealth. Information about Zoom and other video conferencing applications is here on our website: https:/ /ramsaylawfirm.com/coronavirus-covid-19-resources-information/
3. Digital signatures and document management: We’ve selected two remote signing programs to make disbursing settlements and signing documents easier. Learn more about DocHub and Docusign. You may see these tools being used by our office.
We realize not every problem or delay in medical care can be fixed with these tools. But these approaches may work for you to obtain pain management, consult with a mental health expert, or even work on your physical therapy. Your recovery is a long process and each small step furthers your progress and healing. Please know that we will continue to work diligently to seek alternative solutions for you.
As always, our focus remains on you. We are grateful for the technology that allows us to continue to move your medical care and your life forward, while you stay safe at home.
How can you help during this time? If you find an option for medical care that works for you – please tell us! Sharing your story can help others. Please don’t hesitate to call us if you have any questions.
I hope you are safe and well. Despite the uncertain and stressful time that we are having, the Ramsay Law Firm is still open and ready to help with your workers’ compensation or personal injury case. We are currently still offering the option of an office visit, as long as you are well, but recommend telephone conferences or video conferences instead.
Please be advised that the North Carolina Industrial Commission (NCIC) has canceled worker’s compensation hearings for March and April. Mediation between now and April 12th must be conducted remotely. Our staff will be in touch with you if this change applies to your case.
The NCIC staff is working remotely. We are unsure if this will cause any delays in receiving decisions or Orders. We are hopeful that because hearings have been canceled, decisions may be issued more quickly. Many insurance companies, defense law firms, and other companies are either working remotely or with a reduced staff. We have more difficulty getting people on the phone, but continue to be persistent electronically.
We are doing our part with Social Distancing, which means that we will keep a respectful distance and refrain from shaking hands. We are also being very diligent and thorough in our cleaning and disinfecting of the office after each visitor. We have taken steps to prepare for our employees work from home, should the need arise, in order to maintain the support necessary for you and your claim. Of course, we always remain available via telephone.
Doctor’s offices remain open and if you and your family are well, we encourage you to continue to seek the treatment you need for your injury. Hand washing before and after any doctor’s visit will be very important. Getting good rest, finding ways to relax and laugh should also be high on your list. Please stay safe and don’t hesitate to give us a call at 704-376-1616 if we can help.